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UPPERROOM STORE

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FAQ

Can I cancel my order?

If we haven't shipped it out yet, we’re happy to help with your order. Just drop us an email at store@uroom.org and we’ll handle it.

Does the UPPERROOM STORE ship internationally?

Yes, we ship internationally.

What forms of payment are accepted?

We accept these express payment options: PayPal, ApplePay and Google Pay. We accept the following credit/debit cards: Visa, MasterCard, American Express, Discover, JCB, and Diner's Club.

Why my order was cancelled?

We reserve the rights to cancel any order for various reason at our own discretion. Customer money will be refunded in this case.

Do I have to pay any duties or taxes?

Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

How can I track my order?

You will receive a tracking number once your order has been fulfilled.
For all shipping methods you can track your parcel using the tracking number supplied in your shipping confirmation email and then typing it in here.

How do I know my order has been shipped?

We will send you a separate email as soon as your package has left our warehouse.